Refund Policy
Credit packs
You may request a credit-pack refund within 14 days of purchase. Used credits are not refundable. The refund for unused credits is calculated as the amount actually paid for that order multiplied by its unused credits, divided by the credits originally purchased in that order. Once the refund is completed, the refunded credits are removed. Your subscription and other credit packs are unaffected. One-time credits expire 12 months after purchase.
Subscriptions
You may request a full refund within 14 days of an initial subscription purchase or renewal if none of the subscription credits associated with that payment have been used. Monthly and annual subscriptions are generally not refundable after credits have been used or after 14 days. Annual subscriptions are not refunded in proportion to the remaining months. Cancelling renewal does not issue a refund: your paid subscription continues until the end of its current term, including the remaining monthly allocations for an annual plan. Subscription credits are allocated monthly and do not roll over beyond each monthly credit cycle. When a subscription refund is approved, we end the related subscription, stop renewal and remove unused current and future credit allocations associated with that payment. Separately purchased credit packs remain available until their original expiry dates. Credit use and refunds are assessed for each order separately.
Failed jobs and returned credits
Credits held for a job are returned when the service cannot complete processing, including credits from the signup trial grant. A failed-job credit return is not the same as a cash refund. Job history may show the server-confirmed formula version, credit amount and processing result.
Payment providers, disputes, taxes and fees
Stripe, PayPal or Waffo checkout is available only when the corresponding option is shown at checkout. The selected provider may process payments, subscriptions, invoices, refunds, disputes, tax and billing details. Chargebacks, payment disputes or reversals may pause account access or remove unused credits from the affected order. We may need to wait for a dispute to be resolved before reviewing an additional refund. Currency-conversion charges, bank fees and third-party payment fees may not be refundable unless required by law or the payment provider.
Other refund requests
Contact support about duplicate charges, incorrect charges or service failures. This policy does not limit any refund rights you have under applicable law.
How to request a refund
Email support at removetext.video with the account email, payment provider, order or checkout identifier if available, purchase date, amount, the relevant job or batch ID if the request relates to processing, and a short explanation. We may ask for additional information needed to verify the request and prevent fraud.
